I have been in the BPO industry for more than 10 years -- half of which was spent as a trainer for communication and product skills. I am also trained to create modules and study materials from scratch (English optimization, accent neutralization, product knowledge, and even ESL basic training). I believe that shifting gears is vital for me now that I am a mother. I am able to work more than 8 hours a day at home even when I have a baby in tow (My mother-in-law promised she is going to take care of the little angel, that I can assure you). I am a graduate of Mass Communication with impressive grades on Grammar and Composition, Research and Technical Writing, and Communication Arts. I have an average of 74 wpm in typing. I am a keen observer and a straight-to-the-point person. I am highly-responsible, well-organized, self-motivated, adaptable, goal and quality-oriented. I know I am a good catch and I assure you, you will not regret hiring me.