Hi, I’m Brenda! I’m a logistics and freight support expert with over 10 years of experience in customer service and 3+ years specifically in logistics. My goal is to keep your operations running smoothly, ensuring every shipment reaches its destination on time and without issues. I have extensive experience in dispatch coordination, carrier communication, and managing all aspects of freight logistics, from FTL and LTL shipments to the necessary paperwork and follow-ups.
As a reliable and detail-oriented professional, I bring precision and problem-solving skills to the table, helping reduce delays, improve efficiency, and ensure seamless communication with all stakeholders. Whether it’s booking loads, negotiating rates, or tracking shipments, I’m committed to delivering exceptional service every step of the way.
Key Skills & Expertise:
Freight Operations: FTL, LTL, and volume shipment coordination; load posting, booking, and tracking
Carrier Communication: Building strong relationships with carriers and ensuring accurate shipment delivery
TMS Platforms: Ascend, CLASSIT, Rose Rocket, Macropoint
Load Management: Rate quoting, carrier negotiations, and customer onboarding
Documentation: BOLs, Rate Confirmations, delivery schedules, and all freight-related documentation
Tracking & Tracing: Experience with top carriers such as FedEx, Estes, ArcBest, TForce
Administrative Support: CRM data entry, Excel-based reporting, shipment status updates
Tools & Systems: DAT One, Truckstop, DOFT for load posting and tracking
Experience Highlights:
Freight Agent (for a U.S.-based brokerage): Managed dispatch operations, negotiated rates, booked time-sensitive loads, and handled essential freight documentation (BOLs, Rate Confirmations).
Freight & Logistics Coordination: Skilled in end-to-end shipment coordination, from booking to final delivery, with a focus on minimizing delays and maintaining high service standards.
Customer & Carrier Support: Providing proactive communication, resolving potential issues quickly, and ensuring strong relationships with both customers and carriers.
Why Choose Me?I’m known for my dependability, organization, and proactive approach to managing freight logistics. Whether handling high-volume shipments or managing last-minute changes, I ensure operations run smoothly and deadlines are met. I thrive in fast-paced environments and work efficiently under pressure, all while maintaining excellent customer service standards.
If you're looking for a logistics professional who can handle everything from load booking to shipment tracking and documentation, let’s connect. I’m here to streamline your operations and provide reliable support when you need it most. Logistics & Freight Expertise Includes:
- Load posting, tracking, and booking (DAT One, Truckstop, DOFT)
- TMS platforms: Ascend, CLASSIT, Rose Rocket, Macropoint, Transvirtual, Freshdesk
- End-to-end shipment coordination, route planning, and dispatch support
- Rate quoting, carrier negotiations, and customer onboarding
- Document management: BOLs, Rate Cons, delivery schedules
- Track & trace with top carriers: FedEx, Estes, ArcBest, TForce
- Administrative support, CRM data entry, and shipment status updates, working on Excel.
I’m known for being dependable, organized, and proactive — someone who keeps freight operations moving while maintaining strong communication between shippers, carriers, and receivers.
If you're looking for a logistics professional who understands the urgency, systems, and people behind every shipment, let’s connect. I’m ready to streamline your operations and deliver consistent, reliable support where it matters most.
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