My Experience & Skills:
- 2+ years in ECommerce Support & Customer Service – Logistics & ECommerce
- 3 years in Administrative Support – Healthcare company operations
- 1 year in Accounting & Data Entry Management – Local construction company
- Automations & Workflow Optimization – Streamlining tasks to save time
- Lead Generation & Research – Identifying prospects and growing client pipelines
- CRM Management – Handling customer relationships and maintaining databases
- Virtual Assistance – Reliable, organized, and quick to adapt
- Freelancer Ready to Help – Free you from daily workload and streamline your business
What I Can Do for You:
CUSTOMER SERVICE & SUPPORT
- Email and chat support for eCommerce and logistics
- Order tracking, returns, and issue resolution
- Enhancing customer satisfaction and loyalty
REMOTE ADMINISTRATIVE SUPPPORT
- Calendar management and appointment scheduling
- Document organization and data management
- Healthcare admin support experience
ACCOUNTING & DATA MANAGEMENT
- Data entry and bookkeeping support
- Invoice processing and financial record management
- Spreadsheet creation and reporting
ECOMMERCE & PRODUCT MANAGEMENT
- Product listing and catalog management
- Inventory updates and order processing
- Optimizing listings for accuracy and conversions
AI AUTOMATIONS & WORKFLOW OPTIMIZATION
- Implementing AI tools to automate repetitive tasks
- Streamlining business processes for efficiency
- Reducing manual workload with smart AI solutions
LEAD GENERATION & RESEARCH
- Identifying potential clients and opportunities
- Conducting market and prospect research
- Compiling actionable lists to support business growth
GENERAL VIRTUAL ASSISTANCE
- Task prioritization and workflow organization
- Research and information gathering
- Reliable, organized, and quick to adapt to client needs
Tools I used:
- Microsoft Dynamics 360
- Gorgias
- Kustomer
- Zendesk
- Magento
- Shopify
- Outlook
- CLM (Connect Last Mile)
- NICE inContact
- Microsoft Office (Excel, PowerPoint, Word)
- Canva
- Google Workspace
- Zapier
- -----------
- Slack
- AirTable
- HubSpot
- GHL
- QuickBooks
: Your virtual sidekick: solving problems, saving time, and making life easier :
