Customer Experience Associate with over six years of comprehensive experience in customer service, specializing in email, chat, and social media support across diverse industries. Experienced in order management, including order processing, tracking, modifications, cancellations, and refunds.
Possesses one year of back-office experience as a Fraud Analyst, with a strong background in detecting, investigating, and preventing fraudulent transactions and activities. Demonstrates strong analytical, communication, and problem-solving skills, with a proven ability to handle complex customer concerns efficiently and professionally.
Committed to delivering exceptional customer experiences, fostering customer satisfaction, and contributing to operational excellence.
