Hi! Thank you for visiting my profile.
I’m Mich, an experienced Executive Assistant, IT Help Desk Support Specialist, Customer Service Professional, and Credit Repair Specialist with over 15+ years of experience in client relations and administrative support, including 9+ years in technical support and help desk operations serving global and Australian clients.
I specialize in delivering exceptional customer experiences while efficiently managing administrative, technical, and client-facing responsibilities. I’m highly organized, detail-oriented, and comfortable handling multiple tasks in fast-paced environments.
As an IT Help Desk Technician, I provide technical support and troubleshooting for end users, resolving issues related to:
• Password resets and account access
• Hardware and software troubleshooting
• Printer and peripheral support
• Network connectivity issues
• Ticket management and escalation
• Technical issue diagnosis and resolution
• User support and customer service
I also worked as a Service Desk Dispatcher, where I managed workflow operations and coordinated support teams by:
• Assigning and prioritizing tickets
• Following up on aging tickets
• Coordinating with technicians
• Monitoring service delivery performance
• Ensuring timely ticket resolution
In addition, I have experience as a Credit Repair Specialist working with a New Jersey-based credit repair company. I handled client onboarding, account management, dispute processing, and customer support while using multiple CRM and communication tools.
My responsibilities included:
Credit Repair & Client Management
• Analyze U.S. credit reports
• Review inaccurate, outdated, and unverifiable accounts
• Process disputes for collections, charge-offs, inquiries, and late payments
• Generate and send dispute letters
• Manage dispute cycles and follow-ups
• Track client progress and maintain accurate records
• Handle subscriptions, payments, and client onboarding
Tools & Platforms I’ve worked with:
CRM & Operations:
• Go High Level (GHL)
• DisputeFox
• Acuity Scheduling
Credit Platforms:
• IdentityIQ
• SmartCredit
• MyFreeScoreNow
Communication & Support Tools:
• RingCentral
• Vonage
• Ticketing Systems
• Email and Calendar Management
I’m passionate about helping businesses improve operations, support clients effectively, and maintain strong customer relationships. Whether you need an Executive Assistant, Virtual Assistant, Technical Support Specialist, Help Desk Technician, Customer Support Representative, or Credit Repair Specialist, I’m committed to providing reliable support and contributing to your team’s success.
Thank you for your time, and I look forward to working with you!
