Hi, I’m Jannah — a Customer Service Specialist with 8+ years supporting international eCommerce customers.
I help owners provide fast, professional, and reliable support so they can focus on growing their business.
What I can do:
• Respond to customer emails clearly, friendly, and solution-focused
• Handle orders, tracking, cancellations, refunds, and exchanges
• Manage Shopify orders and backend tasks efficiently
• Resolve complaints and turn negative experiences into positive ones
• Keep records organized using Google Sheets
I’m reliable, detail-oriented, and highly responsive. I make sure your customers feel heard, valued, and well taken care of.
Tools & Skills: Shopify, Zendesk/FreshDesk/ReAmaze/HelpScout, Email Support, Google Sheets
Available for long-term daily work and ready to grow with your business.
