Client Operations & Outreach Specialist with 6+ years of experience supporting U.S.-based businesses in legal, healthcare, dental, SaaS, e-commerce, and local services. Skilled in high-volume outbound calling, appointment setting, CRM pipeline management, and client coordination.
Proven ability to handle 200–600 calls/day, manage 400–1,000+ active leads weekly, and pass 3–5 qualified appointments per week to internal teams. Experienced in government and private sector outreach, including compliance with NAICS and solicitation protocols for facilities like Veterans Affairs.
I also bring operations and e-commerce expertise, managing social media accounts with 10K+ followers, coordinating bookings, payments, invoicing, shipping, and customer follow-up.
I thrive in remote, multi-timezone environments, efficiently managing multiple clients and projects while maintaining organized records and high follow-through standards.
