Responsible for providing the order status, refund of customer's orders, guiding customer to product specification, benefits as well as promotions available.
Assists customers to place their order online and monitor order to make sure everything will proceed and will be completed.
Deliver high-quality customer service via chat and email support platform ensuring top level service to continue corporate growth.
Utilize problem solving skills to resolve customer issues and enhancing service levels.
Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.
Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records.
Verified