Detail-oriented and reliable Customer Support Specialist with 3+ years of experience in eCommerce and B2B environments. I specialize in handling customer inquiries via email, chat, and phone while maintaining high CSAT scores and fast response times. I’ve supported U.S.-based clients in managing Shopify stores, processing orders, resolving issues through Gorgias and Zendesk, and providing real-time updates via Aircall.
I’m confident working independently, committed to exceeding expectations, and fluent in tools like Slack, -----------, Google Workspace, Checkout Champ, and RichPanel. Whether it’s responding to support tickets, setting appointments, or coordinating with vendors, I bring calm, efficient communication and a strong sense of accountability.
Available full-time or part-time
Fluent in English (spoken and written)
Organized, proactive, and tech-savvy
Ready to work in your time zone
Let’s grow your business by keeping your customers happy.
