I am a Healthcare Virtual Assistant and Revenue Cycle Management professional with 4+ years of hands-on experience supporting U.S. psychiatry and behavioral health practices. I am also a Registered Pharmacist with a broader background in pharmaceutical patient support, clinical documentation, compliance, and healthcare administration.
My experience covers end-to-end revenue cycle functions, including insurance eligibility and benefits verification, claims submission and follow-up, denials and appeals, payment posting, accounts receivable, patient collections, prior authorizations, provider credentialing and payer enrollment, billing compliance, and reimbursement review.
I also have hands-on experience handling complex billing escalations and patient and provider billing concerns, including disputed balances, claim and payment discrepancies, payer issues, underpayments, coverage concerns, and reimbursement discrepancies. I am comfortable investigating accounts, communicating with insurance payers, reviewing billing workflows, and following issues through resolution.
In addition, I have experience with provider compensation and payroll workflows, including hours and payout validation, adjustments, reconciliation, banking updates, and compensation reporting.
I have worked with healthcare platforms and systems including Athelas RCM/EHR, RXNT, AdvancedMD, Practice Fusion, Alma, and various payer portals. I am also proficient with Microsoft Excel, Google Workspace, Microsoft Teams, Zoom, Slack, Loom, Canva, and AI productivity tools.
I am comfortable working independently in remote healthcare environments and can support both ongoing day-to-day RCM operations and specific back-office healthcare functions such as insurance verification, claims follow-up, credentialing, prior authorization, billing resolution, and payroll.
I am currently open to remote opportunities where I can contribute as a hands-on Healthcare Virtual Assistant, Medical Billing/RCM Specialist, Insurance Verification Specialist, Credentialing Specialist, Claims Specialist, Prior Authorization Specialist, or Payroll Support Specialist.
