I’m a reliable and detail-oriented customer support specialist with hands-on experience supporting Shopify-based e-commerce stores. I assist customers with product inquiries, order tracking, shipping concerns, and general account questions through email and support platforms.
I have experience working inside Shopify to manage and process orders, review order details, update customer information, and help customers track their orders. I also coordinate shipping through ShipStation and monitor deliveries to ensure orders arrive smoothly.
For support operations, I handle customer tickets using Gorgias and work to resolve issues quickly while maintaining a positive customer experience. I also assist customers with payment-related concerns through Adyen and process FedEx claims for lost or delayed shipments.
I’m someone who is always willing to learn and grow. I’m eager to improve my skills, learn new tools, and continue developing in the e-commerce and customer support field while helping businesses provide excellent service to their customers.
