I have over 4 years of experience across customer support, technical support, administrative coordination, and operations-related roles. I started my career in customer service and client-facing roles, where I developed strong communication, problem-solving, and customer handling skills while supporting telecommunications and gaming-related accounts.
I then transitioned into technical support with Wix, where I assisted users with website development, SEO setup, booking systems, CRM tools, and e-commerce-related concerns. That role helped me strengthen my technical troubleshooting, workflow management, and client support skills while working in a fast-paced environment.
Most recently, I worked as an AI Search Relevance Analyst, where I collaborated with cross-functional teams to improve workflow quality, analyze process issues, and support operational coordination. Aside from analytical work, I also handled administrative responsibilities such as monitoring time entries, consolidating payroll-related concerns, tracking attendance and leave requests, and coordinating communication between tea-----------mbers and managers as a team point of contact.
Overall, I would describe myself as someone who is organized, adaptable, and proactive. I enjoy process improvement, supporting team operations, and making sure tasks are completed accurately and efficiently. I’m also passionate about continuous learning and always open to taking on responsibilities that help improve both team productivity and customer experience.
