I’m an experienced Administrative Support Specialist with 3.5+ years supporting a US-based tech startup company remotely, along with previous experience in customer service with Capital One. I enjoy helping businesses stay organized, efficient, and running smoothly by handling day-to-day administrative and operational tasks.
I’m detail-oriented, reliable, easy to work with, and always focused on making things easier for the people I support. I’m also highly adaptable and open to learning new tools and systems quickly whenever needed.
Professional Experience
Twisted VoIP, LLC – United States
Admin Specialist
December 2022 – April 2026
• Executive support including coordination of tasks and communication management
• Creating and maintaining Standard Operating Procedures (SOPs) to improve workflow efficiency
• Developing Excel-based tools and reports for tracking, organization, and operational use
• Handling invoicing and basic billing support
• Conducting product and service research to support business decisions
• Data entry, documentation, and file management
• Assisting with general administrative and operational tasks
Capital One – Philippines
Customer Service Representative
April 2021 – October 2022
•Handling inbound customer calls and resolving account-related concerns
•Managing billing disputes, payment issues, and account inquiries
•Assisting customers with dispute resolution processes and case follow-ups
•Ensuring accurate documentation of customer interactions and account updates
•Following compliance, security, and service quality standards
•Delivering clear communication and maintaining a positive customer experience
What I Can Help With
•Managing emails and calendars
•Data entry and organizing information
•Formatting documents and reports
•File organization (Google Drive, Dropbox, etc.)
•Online research
•Customer support (email or chat)
•Scheduling appointments
•Basic invoicing and tracking
•Updating CRM systems
•Working with spreadsheets (Excel / Google Sheets)
•General admin and task support
•Ad Hoc Tasks
Things I’m Open to Learning
•CRM tools like Salesforce or HubSpot
•Project management tools like Asana or Trello
•Automation tools like Zapier
•Social media scheduling and management
•Basic bookkeeping tasks
•Content updates for websites
•More advanced Excel or reporting tasks
•Any tools or systems your team uses — I’m quick to learn and highly adaptable
Got something else in mind? Let’s discuss your needs — I’m always open to learning and taking on new challenges.
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