• Knowledgeable in Active Directory/Active Roles. This includes but not limited to provisioning and creating user accounts, working with active directory groups. Creating shared mailboxes and distribution lists and etc.
• Knowledgeable in ServiceNow ticketing system. This includes in user’s side (customer) and IT side. Creating/working with ServiceNow forms based from the clients request.
• Knowledge in using PowerShell Scripting.
• Experience in serviceNow tickets including the workflow.
• Experience analyzing requests/event and i----------- related to IT Field in both customer facing issues and IT Security.
• Knowledge working in Citrix environment. This includes troubleshooting.
• Knowledge in SCCM tools and Vshpere
• Experience in handling customers this is through phone calls, chats and emails.
• Knowledge in 0356 applications. This includes troubleshooting.
