Customer Support Leader with 14+ years of experience in BPO and customer service operations. Proven track record in leading high-performing teams, improving operational performance, and delivering excellent customer satisfaction across voice, chat, and email channels.
Experienced in managing multiple teams, conducting coaching and performance development programs, and maintaining strong client relationships. Known for resolving complex customer issues, improving support processes, and helping agents reach their full potential.
Previously served as Senior Team Leader at OfficePartners360 where I managed 7 teams and maintained a 90% CSAT score. Also worked with TaskUs supervising 20–25 agents and implementing communication strategies that improved productivity and retention.
Currently working remotely as a Guest Service Representative providing multi-channel support and ensuring exceptional customer experience.
Open to leadership opportunities in Customer Support, Operations Management, and Client Relations.
