Hi! I'm Jane, a dependable and detail-oriented Virtual Assistant with 13+ years of professional experience in customer support, executive assistance, Shopify management, and business operations. I help entrepreneurs stay organized, deliver exceptional customer experiences, and streamline daily workflows so they can focus on growing their business.
I currently manage 100+ customer email inquiries daily, handling order tracking, subscriptions, refunds, and account concerns with professionalism and empathy. I've also supported a private ESL business as an Executive Assistant, coordinating teacher schedules, managing calendars and inboxes, meeting with prospective clients, creating Canva graphics, and assisting with business growth. As a DM Setter, I engage with leads, qualify prospects, and book appointments. I also provide Shopify support, including product listings, inventory updates, and order management. I work confidently with Shopify, Gorgias, Zendesk, Google Workspace, Notion, Trello, Slack, Canva, ChatGPT/Claude to keep operations running efficiently.
I'm proactive, organized, a fast learner, and committed to delivering accurate, high-quality work with minimal supervision. If you're looking for a reliable VA who can support your customers, manage your operations, and help grow your business, I'd love to be part of your team.
