Application Support and Helpdesk professional with 10+ years of experience supporting internal usersacross SaaS, fintech, healthcare, and e-commerce environments. Proven ability to troubleshootenterprise applications, manage global helpdesk queues, and resolve complex system, access, andworkflow issues. Known for identifying recurring problems, improving documentation, and partneringwith Product, Engineering, and Operations teams to prevent future incidents. Experienced working UShours and supporting globally distributed teams, with a strong interest in leveraging AI tools toimprove support efficiency
