Hi, I’m Wei, a Virtual Assistant specializing in non-voice customer support, e-commerce operations, and administrative systems support.
I help service-based and digital businesses manage day-to-day operations through structured, reliable backend support including email communication, chat support, scheduling, and workflow coordination.
I have hands-on experience handling customer inquiries via email, SMS, and chat while maintaining professional communication and timely responses. I also support e-commerce operations such as Shopify product listing, updates, and order-related tasks.
In addition, I assist with CRM management, lead tracking, social media scheduling, and basic marketing coordination using tools such as Google Workspace, Google Sheets, Google Calendar, Canva, Meta Business Suite, Mailchimp, Housecall Pro, Responsibid, and Quo.
I am highly organized, detail-oriented, and comfortable working with structured systems and SOPs. I focus on accuracy, consistency, and efficient execution of tasks.
Work Preferences
Non-voice roles only (email/chat/SMS support)
Part-time or flexible schedule (4 hours/day)
Outcome-based work environment
Long-term collaboration preferred
Core Skills
Non-Voice Customer Support (Email / Chat / SMS)<8efe80624d780eba0c6493ec45140364>Email & Inbox Management
E-Commerce Support (Shopify)
Data Entry & CRM Management
Appointment Scheduling & Calendar Management
Lead Tracking & Reporting (Google Sheets)
Social Media Scheduling & Coordination
SOP & Workflow Support
Administrative Assistance
Basic Web Research
I am currently looking for part-time or flexible remote opportunities where I can contribute my experience in structured support and operations.
---------------------------------------------------------------------------------------------------------------------------------------------
Availability: Part-time / Flexible hours
Preferred Work Type: Non-voice remote roles
Work Style: Independent execution based on SOPs and structured systems
Tools: Open to using client systems and workflows
Note: I do not use monitoring or time-tracking software; I focus on output-based performance and deliverables.
Verified
