Mortgage industry professional with expertise in process improvement, system transitions, and training. Experienced in customer service for refinances, purchases, and HELOCs, with strong knowledge of both customer-facing and back-end operations, including Title and Closing. Skilled at identifying process bottlenecks, creating job aids and training materials, and producing instructional videos to streamline workflows and enhance team performance. Strong problem-solver committed to improving efficiency and delivering excellent customer experiences.
