Experienced and dedicated professional with a comprehensive background in providing exceptional customer service and support in the travel industry. Skilled in engaging with customers through various communication channels to ensure a seamless post-booking experience, answering inquiries, and guiding customers through booking processes. Proficient in working with multiple Global Distribution Systems such as Sabre, Apollo, and Amadeus, along with a variety of internal tools and systems to assist guests with air bookings. Strong knowledge of fare rules, commercial policies, and technical processes such as ticket reissues, refunds, exchanges, and schedule changes. Experienced in assisting with itinerary planning, fare options, and handling pre- and post ticketing requests efficiently.
Adept at analyzing trends and opportunities to drive efficiencies, prioritize high volume travel requests, and provide an exceptional level of service to all customers. Well-versed in supporting B2B clients with ticket issuance, re-issuance, refunds, and irregularity handling. Extensive experience in airline and travel agency product and service portfolio, reservation systems, and providing technical support for online bookings. Skilled in troubleshooting, delivering user support, and assisting passengers with special needs to ensure a smooth travel experience.
Proven expertise in maintaining operational efficiency, overseeing business center operations, managing staff, and implementing training programs. Strong attention to detail, organizational skills, and ability to uphold confidentiality. Committed to delivering impeccable customer service, managing multiple tasks in a fast-paced environment, and ensuring a seamless travel experience for all passengers.
Overall, an adaptable and results-driven professional with a strong background in travel operations, customer service, and business centre management, equipped to excel in a dynamic and customer-focused travel environment.
You can explore my work experiences by visiting this link: -----------------------------------------------CV-2023-v2.0.pdf?rlkey=wrljx2e3lrgjof9x3funoa3oj&st=qszbj48z&dl=0
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