Hi, I'm Kenn.
Over the past 8 years, I've built my career supporting customers and business operations, with the last seven years focused on healthcare benefits, insurance, quality assurance, and process improvement.
In my current role, I review customer interactions, identify quality and compliance trends, prepare performance reports, and work closely with operations leaders to improve service delivery. Before moving into Quality Assurance, I spent several years assisting members, healthcare providers, and plan sponsors with benefit inquiries, coverage verification, claims-related concerns, and policy information. That experience gave me a solid understanding of healthcare benefits, insurance processes, and the importance of handling sensitive information accurately and professionally.
Beyond healthcare, I've also supported retail banking, business banking, and Microsoft 365 customers, which strengthened my ability to adapt quickly, solve problems, and communicate clearly with people from different backgrounds.
I'm comfortable managing reports, documenting processes, organizing information, and supporting day-to-day operations using tools like EMR/EHR, Google Workspace, Microsoft Excel, Power BI, Salesforce, ServiceNow, Jira, and CRM platforms.
I'm now looking for opportunities where I can continue supporting healthcare teams, medical practices, insurance organizations, or businesses that value accuracy, organization, and exceptional customer service. Whether it's coordinating administrative tasks, assisting patients or providers, managing documentation, or improving operational workflows, I enjoy helping teams stay organized so they can focus on delivering great care and service.
Verified