Shopify & Email Support Expert | 8+ Yrs Experience | Reliable, Proactive, Result-Driven, Customer-centric
With over 8+ years of experience, I specialize in providing excellent customer support across various platforms. With thousands of inquiries handled, nearly every issue resolved, challenges anticipated, solutions offered, value added to customers’ lives, and meaningful connections built, all while helping streamline processes such as call flow, negotiation, and communication.
Why Me?
With 10+ years of experience in e-commerce, sales, and call centers, I've earned three All-Star Certificates, ranking in the top 1% of global agents. I’m also known for improving reviews, streamlining processes, and consistently exceeding expectations.
What I Do
-Handle and respond to customer emails with empathy and efficiency
-Resolve order issues, refunds, and product-related questions
-Create custom email templates to improve speed and consistency
-Anticipate challenges and offer proactive solutions
-Streamline call flow, negotiation, and communication for better team productivity
-Maintain smooth and professional communication across teams and clients
-Add value to customers’ lives and build meaningful connections
Key Achievements
-30% reduction in email response time
-50% improvement in first contact resolution (FCR)
-20% increase in Trustpilot reviews???? Earned 3 All-Star Certificates, ranking in the top 1% of global agents
-8+ years in e-commerce, sales, and call center environments
-100% Customer Satisfaction Rating
Tools I Use
Customer Support / CRM: Gmail, Other Mail Platforms, Kustomer, Zendesk, Gorgias, Crisp Chat, AI Tools, etc.
Task & Project Management: Notion, Asana, Basecamp, Slack, G-Suite, etc...
Softphones & Communication: Kustomer, Talkdesk, Zoom, Skype, etc...
E-commerce Platform & Marketplace Management: Shopify, etc...
Order & Inventory Management: AfterShip, UPS, PostNL, etc...
SMM Tools: Meta Business Suite
Design and Editing Tools: Canva, Adobe Suite, Capcut
