Dental Coordinator:
Comprehensive Verification of Benefits (VOB): Experienced in performing full benefit breakdowns for all New Patients and conducting mandatory yearly re-verifications for existing patients prior to their first visit of the calendar year.
Proactive & Urgent Eligibility Checks: Adept at batch-verifying scheduled patients 3 days in advance, while efficiently handling same-day additions or walk-in benefit checks.
Rapid Turnaround & Benefit Entry: Skilled in entering detailed benefit breakdowns into Open Dental (or practice management software) within 1–3 hours when needed, enabling same-day claim submissions and accurate treatment cost estimates for patients.
Insurance Portals & Phone Inquiries: Proficient with major payer portals (Availity, Delta Dental, MetLife, Cigna, Guardian, Aetna, Connection Dental, etc.) and experienced in speaking with insurance representatives to retrieve detailed breakdowns (frequencies, waiting periods, deductibles, maxes, history of restorations/scaling).
Cross-Functional Communication: Quick to notify front desk staff and office management via Google Chat and Email immediately upon discovering terminated coverage, missing information, or non-covered procedures to prevent claim denials and unexpected patient balances.
Quality & Accuracy Tracking: Consistent adherence to strict audit guidelines, maintaining near-100% data entry accuracy to reduce claim rejections and patient billing friction.
