Technical Support: Experienced in resolving issues related to Microsoft 365, Outlook, network connectivity, and user account management.
Remote Troubleshooting: Skilled in using tools like Anydesk and TeamViewer to assist users efficiently.
User Management: Familiar with Microsoft 365 Admin Center and Active Directory for account creation, password resets, and license assignment.
Ticketing Systems: Proficient in using ManageEngine to log, track, and close support tickets within SLA.
Printer & Device Support: Able to troubleshoot printer connectivity, hardware issues, and software installations on Windows 10 & 11.
Customer Service: Strong communication skills with the ability to explain technical solutions clearly to non-technical users.
Time Management: Capable of handling multiple tickets, prioritizing based on urgency, and working independently under pressure.
