I am a dedicated professional with over five years of experience in the BPO and virtual assistance industry. I have strong experience in customer support, e-commerce management, and travel management.
I assisted both leisure and corporate travelers with booking flights, hotels, and car rentals using GDS systems like Amadeus GDS and Sabre GDS, and handled ticketing and invoicing through Tramada. I also have experience in quality assurance, where I audited agent performance and worked with team leads to improve processes.
Additionally, I have handled administrative and financial tasks such as preparing expense reports. I am eager to use my skills and experience to contribute to a new opportunity.
I am proficient in the Microsoft Office and Google Workspace suites. I have experience supporting clients through email, chat, and phone channels via the Zendesk platform. I used Canva as my primary creative and editing tool for all data presentations, graphics, and posting.
Communication Tool: Slack, Google Chat, Microsoft teams
CRM: Zoho, Zendesk, Bitrix
Invoicing: Stripe, Traveldesk, Tramada
Verified
