Senior Client Experience Specialist- Subordinate coaching and document preparation (e.g. NTE)- Ensure that timely reporting of i----------- that need attention are communicated rightaway to the Ops manager.- Conducting the serving of scorecards and coaching to all of our client staff.- Email the monthly summary of highlights and lowlights to all handles accounts- Oversee overall proper document control of the team and adherence to DPA set byMicrosourcing.- Regularly update process documentation-Conducting MMO Orientation to discuss managed accounts, responsibility andobjectives.- Assisting client staff on their concerns and issues.- Handles new accounts on my own.- Preparation of Team Employee Engagement activities.Logistic CoordinatorShares the feedback for the whole process and take steps to improve it.-monitor the files that should be returned within the day.-encodes and verifies data with the target productivity and 100?curacy.-converting pdf's to e file and html with used of provided system from the company.Gathering and analyzing of data for the enrollment.-Entering subscriber and account data from source documents within time limits.-Compiling, verifying accuracy and sorting information to prepare source data for computer entry.-Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.-analyze RCA of existing errors and provided feasible corrective actionsPlacing and cancelling manual orders issues of the customers using SAP system. Inputing all the information like PO number, Ship to and SOLD to, and also the processed date to SAP/ERP sysfem to processed the request.-Processing refusals including overshipment and shortshipment. This process can be done if an order in transit is not accepted by the customers and will returned back to the warehouse.-Issuing credit notes or debit notes if the orders already invoiced but the goods not delivered.-sending and answering emails to customers about the orders.-amending orders approved by the customers to SAP system.Have experience in warehousing job
