I am a highly organized and proactive Virtual Assistant with 4+ years of experience supporting executives, business owners, and remote teams across administration, executive support, customer service, and e-commerce operations. I help leaders save time, stay organized, and scale efficiently by taking ownership of daily operations and support tasks. I don’t just "take tasks"; I take ownership of your operations to ensure your business runs smoothly while you focus on high-level strategy.
I specialize in being a reliable right-hand support, managing calendars, inboxes, customers, and back-office processes so business owners can focus on growth and decision-making. I have a proven track record of managing operational complexity—from coordinating 20+ daily appointments across multiple time zones to managing high-volume executive inboxes with 50+ emails daily.
WHAT I CAN DO FOR YOUR BUSINESS
Executive & Administrative Support:
- Calendar and inbox management (multiple time zones)
- Meeting coordination, minutes, and follow-ups
- Travel planning, scheduling, and task prioritization
- Document creation, reporting, and presentation formatting
- SOP creation and process improvement
Customer Support (Email, Chat & Phone):
- Professional handling of customer inquiries and complaints
- Order tracking, refunds, returns, and issue resolution
- CRM updates and customer data management
- Maintaining high CSAT, response time, and accuracy
-Experience supporting high-volume environments (Amazon, ADP)
E-commerce & Online Business Support:
- Shopify product uploads, inventory, pricing, and order processing
- Customer support for online stores
- Returns, fulfillment tracking, and backend updates
- Platform experience: Shopify, Poshmark, Thinkific
Finance & Back-Office Support:
- Invoicing, expense tracking, and payment processing, AP/AR
- QuickBooks Online, Xero, FreshBooks, Stripe, ADP Workforce Now, Buildium
- Payroll, benefits administration, and HR support
- Data entry and report generation with high accuracy
Marketing & Creative Tasks
- Canva content creation
- Social media scheduling
- Website updates
- Thinkific & e-course support
TOOLS & PLATFORMS:
Google Workspace | Google Calendar | Calendly | Asana | ----------- | Trello | Microsoft Outlook | Microsoft Office | DocuSign | Dropbox | Slack | Zoom | Canva | CapCut | Front | Zendesk | QuickBooks Online |Buildium | Xero | Neat | Buildium | LandLord Studio | Guesty | Hostaway | FreshBooks | ADP Workforce Now | CRM Systems | Shopify | Poshmark | Property Management Systems | HRIS Systems | Meta Business Suite | AI Tools
WHY CLIENTS LOVE WORKING WITH ME?
- I'm reliable, proactive, and organized
- I communicate clearly and professionally
- I handle sensitive information with trust and confidentiality
- I can manage fast-paced, high-volume workloads
- I take initiative and help solve problems before they escalate
I don't just complete tasks, I improve workflows, anticipate needs, and help businesses run smoother. If you're looking for a Virtual Assistant who can adapt quickly, communicate clearly, and deliver consistent results, I'd love to support your team.
IDEAL ROLES I FIT:
- Executive Assistant
- Administrative Assistant
- Property Management VA
- Operations Assistant
- Bookkeeping Assistant
- Customer Support VA
- E-commerce Assistant
