Customer Service & Hospitality Virtual Assistant with 5+ years of experience supporting hotels, airlines, and SaaS businesses. Skilled in Airbnb and short-term rental support, reservations management, and guest communication via phone, email, and chat. Experienced with StayNTouch PMS, Sabre GDS, Salesforce, OTA platforms, and call tools like Amazon Connect and Avaya. Detail-oriented, reliable, and focused on delivering smooth guest experiences and high customer satisfaction.
