Virtual Administrative Medical Assistant with specialized expertise in prior authorizations and referral coordination. Skilled in obtaining timely authorizations for medical procedures, medications, and diagnostic tests, and ensuring seamless patient referrals across providers and specialties. Proven ability to communicate effectively with healthcare providers, insurance companies, and patients to expedite services and reduce administrative delays. Patient Appointment Scheduler with a strong background in coordinating and managing patient scheduling in fast-paced healthcare environments. Skilled at providing exceptional customer service while efficiently scheduling, rescheduling, and confirming appointments across multiple providers and specialties.
Prior Authorization Processing (Medical & Pharmacy) <8efe80624d780eba0c6493ec45140364>Email and Fax management
Patient Referrals & Scheduling
Knowledge of CPT/ICD-10 Codes
EMR/EHR Systems (Epic,Intelligent medical software, eClinicalWorks, etc.)
HIPAA Compliance
Communication with Payers & Providers
Medical Office Administration
Workers compensation experience
EMR/EHR knowledge
HIPAA Certified Q2
E-commerce Customer Service Representative with a proven track record of delivering high-quality support across online platforms. Skilled in handling inquiries, processing orders, managing returns/refunds, resolving complaints, and providing product information through email, live chat, social media, and phone support. Known for maintaining high customer satisfaction in fast-paced, high-volume environments.
