Hello, I'm John Kenth Elarmo, an E-commerce Operations and Customer Support professional with strong experience in customer service, order processing, billing, collections, and vendor coordination.
I have worked with companies such as Accenture, DXC Technology, Acquire BPO, TELUS, Convergys, Concentrix, and VXI, supporting high-volume customer accounts, resolving billing and service issues, managing CRM systems, and ensuring accurate documentation and process compliance.
I also have brief, earlier experience with Amazon Seller Central, supporting general seller inquiries. While this wasn't extensive or recent, I'm comfortable navigating e-commerce platforms and pick up new systems quickly.
My core strengths include:
• Customer Service & Customer Support
• FBA Operations Support
• Order Processing & Management
• Inventory Tracking & Monitoring
• Vendor Coordination & Communication
• CRM Data Management
• Email & Chat Support
• Billing, Collections & Dispute Resolution
• Documentation & Process Compliance
• Problem Solving & Escalation Handling
I am detail oriented, reliable, and capable of working independently while maintaining clear and consistent communication with clients and teams.
I am currently expanding my expertise in Amazon Seller Central operations, FBA workflows, inventory reconciliation, and e-commerce support systems to further strengthen my ability to support online businesses.
I am looking for long-term opportunities where I can contribute to efficient operations, improve customer experience, and support business growth.
Verified
