E-commerce Customer Service VA & Social Media Manager Who Helps Brands Build Loyal Customers & Strong Online Presence
Looking for someone who can handle your customers professionally, keep your inbox organized, and grow your social media without constant supervision? You just found the right person.
Hi, I’m Joanna! An experienced Customer Support VA and Social Media Manager dedicated to helping e-commerce brands provide exceptional customer experiences while building engaging online communities. I understand that in e-commerce, fast response times, excellent communication, and strong branding can make or break customer trust, and that’s exactly where I help businesses stand out.
I help online stores and growing brands by managing customer support, handling daily operations, and creating social media content that keeps audiences engaged and customers coming back. Whether it’s responding to inquiries, resolving order issues, managing comments and DMs, or keeping your social media active and professional, I make sure your business runs smoothly behind the scenes.
What I Bring to Your Business:
- Professional Email & Chat Support
- Social Media Management & Engagement
- Order Tracking, Refunds & Customer Assistance
- Inbox & CRM Management
- Canva Content Creation & Scheduling
- Community Management & Customer Retention
- Strong Communication & Problem-Solving Skills
- Detail-Oriented & Highly Organized Workflow
- Ability to Work Independently & Meet Deadlines
I have experience working in fast-paced virtual environments where professionalism, efficiency, and customer satisfaction are top priorities. I’m proactive, dependable, and committed to helping businesses create a positive customer experience that increases loyalty and strengthens brand reputation.
If you need a VA who can represent your brand professionally, communicate with customers with care, and help maintain a strong social media presence, I’d love to be part of your team.
Send me a message and let’s talk about how I can support your business growth.
