Shynafel

Customer Service & Back-Office Operations 8+ Years |VA

Verified

With Timeproof

Overview

Video Introduction

Looking for Full-time work (8 hours/day) at $4.66/hour ($820.69/month)

Educational Degree

Bachelor's degree

Availability

Full-time

Portfolio / Website

https://shynafelsaura.my.canva.site

Top Skills

Data EntryCustomer ServiceGoogle Workspace

Last Active

July 1st, 2026 (29 days ago)

Member Since

June 17th, 2022

"I had this VA that I could turn things over to made it a lot easier"

Kyle Mckenna

See More Real Results

About

I help businesses handle what slows them down including customer issues, case processing, third-party coordination, and documentation. I fix customer problems and keep operations running smoothly.,

With 8+ years supporting banking and lending accounts, I’ve handled complex customer concerns, back-office processing, and escalations. As a former Subject Matter Expert, I improved workflows, created SOPs, and supported team performance.

- 8+ years in customer service (phone + email)
-Subject Matter Expert: escalations, quality checks, SOP creation
-Back-office operations: data entry, verification, documentation, research
-Third-party negotiation and coordination via email
-VA/Admin Support & Social Media Assistant

I don’t just manage tasks; I take ownership, solve problems, and make your workload lighter.