I’m a customer service and sales professional with over 5 years of experience supporting U.S.-based clients in outbound sales, appointment setting, customer support, and administrative support. Since starting my career in 2019 and transitioning to remote work in 2020, I’ve handled fitness and telecommunications campaigns, lead follow-ups, order-taking, billing concerns, scheduling, and account management while continuously strengthening my communication and relationship-building skills. I thrive in fast-paced environments, can comfortably manage high call volumes, and adapt quickly to different systems and customer personalities. What I enjoy most about this field is the human connection — understanding people’s concerns, solving problems, and turning challenging conversations into positive customer experiences.
