My name is Marissa Dalanon, an individual with extensive experience in the field of customer service specializing in collections, telecommunications, warranty, and healthcare along with a background in research and lead generation.
In my BPO experience handling telecommunications accounts, I supported customers with a wide range of concerns including billing inquiries, warranty exchanges, collections, and basic troubleshooting. I regularly handled billing disputes, processed device replacements, and assisted customers with payment arrangements.
I also have e-commerce experience where I provided support through phone, email, and chat.
I used tools like Gorgias and Shopify to manage orders, handling cancellations, refunds, exchanges, and returns, as well as order tracking, applying discounts, and updating customer information. I also handled phone support through Aircall and monitored order fulfillment using ShipStation.
We also use Slack, Google Workspace, Outlook, and other websites like usps and fedex to track and check order status.
I proved my abilities in research, email management, data entry, and the use of cutting-edge trends like automation and artificial intelligence when I began working from home as an SEO researcher and lead generation specialist with sales.
To complete tasks efficiently, especially those beyond my initial scope, I took the initiative to learn by using resources like enrolling to free online courses, Google, and YouTube tutorials.
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