•Managed user accounts and access in Azure Active Directory and Google Workspace, including MFA resets and password recovery
•Created user accounts and assigned licenses for Microsoft 365, Tableau, Confluence, and other SaaS applications
•Configured and maintained Azure AD groups, shared drive permissions, and group-based access controls
•Handled employee onboarding and offboarding: account setup, license provisioning, VPN (Zscaler) configuration, and app access
•Provided support for Slack access issues, permission management, and workspace troubleshooting.
•Resolved Zscaler VPN concerns related to connectivity, routing, and authentication.
Assigned and managed application licenses through the Azure portal and Google Admin Console.
•Utilized Jira Service Management to track, prioritize, and resolve IT support tickets. •Maintained internal process documentation and knowledge base articles using Confluence.
