Results-oriented operations professional with 8 years of comprehensive experience in order management, logistics, warehouse management, inventory management, procurement, and EDI. Demonstrated ability to optimize supply chain processes and improve operational efficiency through strategic planning and effective team leadership. Proficient in managing end-to-end order fulfillment processes, ensuring timely delivery while maintaining high standards of accuracy and quality. Skilled in logistics coordination and warehouse management, with a strong focus on inventory control and reduction of operational costs. Experienced in procurement practices, leveraging supplier relationships to secure the best terms and enhance supply chain reliability. Adept at utilizing EDI systems to streamline communication and transactions between stakeholders, improving responsiveness and data accuracy.Recognized for leading cross-functional teams to achieve operational goals, fostering a collaborative environment that encourages innovation and continuous improvement. Committed to driving results and enhancing operational performance through data-driven decision-making and process optimization.
Also have 6 years of experience in tech support and customer support, specializing in delivering exceptional service and technical solutions. Proficient in troubleshooting complex issues and providing clear, effective communication to customers, ensuring a seamless experience.Skilled in utilizing various support tools and technologies to diagnose problems and implement solutions quickly. Known for building strong relationships with clients and collaborating with cross-functional teams to enhance service delivery. Passionate about understanding customer needs and continuously seeking ways to improve processes and outcomes. Committed to fostering a positive customer experience through empathy, patience, and a proactive approach to problem-solving.
Below are some of the applications I've used in previous jobs.
Oracle Netsuite, TrueCommerce, CommerceHUB, Zoho CRM, Zoho Inventory, Shopify, WooCommerce, Magento, SPS Commerce, Quickbooks Online, Xero, Zapier, Canva, Asana, Slack, Teams, Notion, Google Suites, Microsoft Office, Dear/Cin7, Amazon Vendor and Seller, Olark, Nextiva, 8x8, etc.
