Medical Administrative Assistant | Patient Care Coordinator | Authorization Specialist | Instagram Marketing Specialist

Medical Receptionist / Medical Administrative Assistant | Patient Care Coordinator | Behavioral Health Specialist
Prior Authorization Coordinator | Medical Assistant & Intake Specialist

Hello there, I'm Tainlen from the Philippines. I'm a Business Virtual Assistant with 8+ years of experience supporting healthcare providers and small businesses. I help businesses stay organized, serve their customers better, and gro -- whether that’s through administrative support, prior authorization and claims processing, customer service, or social media marketing. I've worked in fast-paced environments handling phone, email, and chat support, processing insurance authorizations, managing service requests, and running Instagram outreach campaigns to grow brand visibility and sales.

Here’s how I help businesses:
Administrative support
Patient care coordination
Patient appointment scheduling
New patient referral coordination
Prior authorization
Claims processing
Insurance verification
Patient communication & follow-up
Claims denial management
Claims submission and tracking
Claims appeals processing
Administrative Support
Invoicing & payment processing
Medical billing support
CPT/ICD coding
Clinical record management
Claims dispute resolution
EMR/EHR database management
Reviewing claims discrepancies
Clinical documentation
Claims adjustment and corrections
Telehealth patient support
Patient records verification/correction
HIPAA compliance patient privacy & confidentiality
Customer service (phone, email, chat)
Social media management
Influencer outreach
Social media campaign execution
Brand alignment & promotion
Audience targeting & campaign retargeting
Influencer outreach and lead tracking
Social media content scheduling
Marketing campaign execution
Product promotion coordination
Campaign monitoring & conversion tracking
Lead generation & lead qualification
Prospect nurturing & follow-up
Influencer relationship management
Direct message management
Marketing campaign support
KPI tracking and performance reporting

Tools I'm proficient at:
EMR/EHR Carelon, Incedo, ICANotes, EVS, One Touch EMR,Availity Essentials, Medicaid, DrChrono, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, Outlook), OneDrive, Docusign, Clockify, Time Doctor, Protonmail and AI tools ChatGPT, Open Ai, Gemini Ai, Askaichat, Canva, CapCut, Microsoft Teams, Zoom, Ring Central, Google Chat, Gmail

Availability:
Available to work full-time, part-time or contract-based 10-15 hours weekly.
Flexible to work various time zones -- US, Canada, UK, Au and NZ.

Let's work together this year. Invite me for an interview.
I'm highly motivated, creative, reliable, detail-focused, and comfortable juggling multiple tasks while keeping things running smoothly and on time. You need someone you can trust for your work or business -- that's me. Let's chat soon.

Medical Insurance, Medical Virtual Assistant, Medical Services, Customer Support, Appointment Setting, Prior Authorization, Credentialing, Phone Support, Virtual Assistant, Office and Administration, Patient Care, Revenue Cycle Management, Healthcare, Accounts Reconciliation, Instagram marketing, Affiliate Marketing, Google Sheets, Admin Data Processing, gSocial Media , Social Media Management, Social Media Engagement, Social Media Content Creation, Administrative Support