As an experienced customer srvice representative, i was able to handle several types of account, Customer Service, Billing, Sales, and Technical. Each account requires different types of services:
**Customer Care Specialist / Sales / Billing - Address sales issues raised by customers. Handles Pre-Sales Calls and concerns Processing Sales and Orders for the customers. Assist customers in understanding their bills / invoice Dealing with past-due customers by offering smaller payment plans over a longer period. Making sure the company gets paid for the services rendered Change of customers service/plans if necessary to make sure that the customer gets the best value for their money
**Technical Support Professional - Proactively addressed issues raised by customers Took in technical troubleshooting calls for a consumer electronics account.
**Chat Customer Service- Assist cutomers in navigating the website, address any questions that may arise regarding products being offered placing and tracking orders.
