Dear Hiring Manager,
If you're looking for someone who doesn’t just manage properties but protects your revenue, elevates guest experience, and solves problems before they escalate, then you’ve just found the right person.
I bring over 3+ years of hands-on experience working with Airbnb at Resolution Levels 1–3, where I handled complex cases across Trust & Safety, disputes, compliance, and high-stakes escalations. This means I don’t just understand the platform, I understand how to navigate it strategically to protect hosts and maximise outcomes.
Currently, I work as a Property Manager and Onboarding Specialist, helping property owners launch and scale their short-term rental businesses. From listing optimisation and pricing setup to operational readiness and guest communication, I ensure every property is set up to perform at its highest potential.
Here’s what I bring to your business:
• End-to-End STR Management – Guest communication, bookings, rebooking, cancellations, and dispute handling
• Revenue Optimisation – Pricing tools like PriceLabs, listing enhancements, and occupancy strategies
• Advanced Problem Solving – Proven experience resolving escalations, refunds, claims, and negative reviews
• Platform Expertise – Airbnb, Guesty, Hostaway, Hospitable, Breezeway, and more
• Automation & Efficiency – SOP creation, workflow optimisation, and system automation to save time and costs
What sets me apart is simple: I don’t wait for problems, I prevent them.
I think like an owner, act like a manager, and communicate like a top-tier guest relations specialist.
Whether you need someone to fully manage your listings, optimise your operations, or elevate your guest experience, I’m ready to step in and deliver results from day one.
Let’s build something profitable and scalable together.
Kind regards,
John Lloyd D. Geronca
Airbnb | Short-Term Rental Operations | Guest Experience Support
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