AI Video Editor & Video Editor
Created high-performing short-form videos, AI-generated content, UGC ads, and social media creatives using advanced editing techniques and AI tools. Managed the entire production process from concept to final delivery, focusing on engagement, storytelling, and audience retention.
Customer Service Representative
Delivered exceptional customer support through phone, chat, and email by resolving customer inquiries, account concerns, and technical issues while consistently meeting KPIs and maintaining high customer satisfaction.
Technical Support Representative
Diagnosed and resolved hardware, software, network, and account-related issues through phone, chat, and email. Delivered fast, accurate solutions while maintaining excellent customer experience and service quality.
Subject Matter Expert (SME) / Mentor
Coached and mentored agents to improve performance, quality, and customer experience. Provided real-time support, handled escalations, and collaborated with leadership to achieve team performance goals.
COPC Support
Managed COPC compliance, performance reporting, audits, and data analysis to support operational excellence. Developed reports, monitored KPIs, identified improvement opportunities, and partnered with leadership to drive process improvements.
