• Over two decades of experience in call center and business process outsourcing support and management• Has a very strong background in language skills enhancement, product specific and foundation training, skills and training needs assessment, key performance indicators, coaching, corrective action, staffing, performance appraisal, reports generation, statistics analysis. Interpretation and presentation• Proven leader in taking initiative in process improvements and system modification, uses total quality management approaches in improving productivity, believes in the principle that it is the manager’s main responsibility to make the subordinate’s job easier in order to make his more productive, maintain motivation and increase drive and passion by positive reinforcement and empowerment• Professional communication skills include above average written and verbal business and conversational English• A graduate of Bachelor of Science in Business Administration, Major in Business Management, Specialized in Human Resource Development, with 39 units in Masters in Business Management• Computer skills include Microsoft Office applications (Word, Excel, Access, Publisher, Powerpoint), Openoffice, Google Drive, Google Docs and other Windows-based applications. • Has average video and audio editing skills for presentation purposes like Canva and Power Director and has familiarity with Mac-based applications• Has intermediate skills in WordPress• Has intermediate knowledge and skills in Social Media Management such as Facebook, LinkedIn, Instagram and YouTube using Hootsuite• Experienced in project management in the fields of human resources, recruitment, marketing, production, finance, and business operations
