Results-driven Executive Assistant, Shopify Virtual Assistant, and Customer Support Specialist with 5+ years of experience supporting eCommerce brands, executives, and growing businesses across Shopify and Amazon.
What I bring:
Ecommerce & Shopify Management
Manage Shopify store operations end-to-end — product listings, order fulfillment, inventory accuracy, refunds/returns, and store customization. Experience with Amazon Seller Central including listing optimization, inventory monitoring, and sales performance tracking.
Executive & Administrative Support
Support business owners and executives with calendar management, meeting coordination, inbox management, project organization, and day-to-day operations — freeing up leadership time to focus on growth. Skilled in SOP development and cross-team coordination with HR, marketing, and SEO functions.
Customer Support & Retention
Handle high-volume customer inquiries across email, chat, and social media. Manage refunds, returns, and dispute resolution while maintaining high CSAT scores. Implemented a semi-automated AI chatbot that improved response times and customer satisfaction.
Core Tools & Platforms:
Shopify | Amazon Seller Central | CRM & Help Desk Systems | AI Tools (ChatGPT) | Social Media Management | Bookkeeping (Excel/Accounting Software)
Core Competencies:
• Customer Support & Success
• Executive & Administrative Assistance
• Shopify Store Management
• Amazon Store Management
• Order Processing & Fulfillment
• Calendar & Inbox Management
• SOP Development & Process Improvement
• Refunds, Returns & Dispute Resolution
• Data Entry & Documentation
• Social Media Support
I'm detail-oriented, proactive, and thrive in fast-paced environments — learning new systems quickly and delivering reliable support that improves both customer experience and business operations.
Looking for a dependable Executive Assistant or Shopify/Ecommerce VA who can streamline your operations and support your growth? Let's talk.
