eCommerce Operations Manager | Amazon Account Manager | Shopify & Walmart Specialist
July 2022 – Present
• eCommerce Operations Management: Managed end-to-end operations across Amazon, Shopify, and Walmart Marketplace, ensuring smooth workflows, order flow, and consistent business growth
• Amazon Account Management: Led Seller Central operations, including account health monitoring, performance notifications, and case resolution
• Listing Management & Compliance: Handled listing issues and suppression fixes, ensuring all products remain active, compliant, and optimized
• Listing Optimization & SEO: Created and optimized product listings (flat files + manual) to improve indexing, organic ranking, and conversion rate
• Keyword & Market Research: Conducted keyword, product, and competitor research using Helium 10, Data Dive, and Hector
• Amazon PPC Management: Launched and managed PPC campaigns (Auto & Manual), including keyword harvesting, bid optimization, and scaling to improve ROAS and reduce ACoS/TACoS
• Promotions Management: Launched and optimized Amazon promotions (Coupons, Deals, Discounts) aligned with sales events and inventory strategy
• Reimbursements & Case Handling: Managed refunds, reimbursements, and customer cases, resolving order, return, and account discrepancies
• A+ Content & Storefront: Developed and structured A+ Content and Storefront to enhance brand positioning and customer experience
• Data Analysis & Reporting: Analyzed business reports, search term data, and KPIs to drive data-backed optimization and scaling decisions
Shopify & Walmart eCommerce Operations
• Shopify Order Management: Managed order fulfillment, tracking updates, and shipping coordination
• Shipping & Fulfillment: Generated and purchased shipping labels via Shopify, ensuring timely and accurate dispatch
• Operations Monitoring: Monitored order status, delivery performance, and fulfillment workflow to improve efficiency
• Customer Support: Provided support via email/chat, handling inquiries, delivery issues, and refunds
• Walmart Marketplace Management: Supported backend operations, including listing coordination and order flow monitoring
• Walmart Advertising (Walmart Connect): Launched and optimized ad campaigns, including keyword targeting and bid adjustments
• Walmart Promotions: Executed Rollbacks, Discounts, and Campaign Offers to increase visibility and conversions
• Multi-Channel Operations: Ensured synchronization across Amazon, Shopify, and Walmart for seamless operations
TOOLS & SOFTWARE
eCommerce Tools:
• Amazon Seller Central
• Shopify (Order Management, Fulfillment, Shipping Labels)
• Walmart Marketplace (Seller Center & Walmart Connect)
• Amazon PPC (Campaign Manager)
• Helium 10 (Cerebro, Magnet, Frankenstein, Scribbles, Listing Analyzer, X-Ray, Review Extractor)
• Data Dive
• Hector (PPC Tool)
Productivity & Data Management:
• Google Workspace (Sheets, Docs, Forms, Slides, Calendar, Gmail, Chat)
• Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams, OneDrive)
Project Management & Communication:
• Notion
• Asana
• Slack
• Skype
• -----------
• Zoom
• WhatsApp
