Looking for someone who can keep your business organized while providing excellent support to your customers?
Hi! I'm Emily, a Customer Support & Operations Virtual Assistant with 3 years of experience helping service-based businesses provide excellent customer support while keeping day-to-day operations organized and running smoothly.
Over the past three years, I've supported businesses in education, online communities, digital content, and other service-based industries. My experience includes customer support, administrative support, scheduling, research, reporting, content coordination, and day-to-day operations.
I enjoy working behind the scenes to keep things running smoothly. From responding to customer inquiries and organizing schedules to maintaining accurate records and supporting daily operations, I take pride in being someone my clients can rely on.
I believe great support is more than completing tasks. It's about being dependable, communicating clearly, and making each day a little easier for the people I work with. That's the kind of teammate I strive to be.
Here's how I can help:
- Customer Support (Email & Chat)
- Administrative Support
- Inbox & Calendar Management
- Professional Email Writing & Customer Communication
- Research & Data Entry
- Google Sheets & Reports
- Content & Social Media Support
- Community & Client Communication
- Process Documentation & Organization
Tools I'm familiar with:
- Google Workspace
- Microsoft Office
- ChatGPT/Claude/Gemini
- Wix
- ClickMeeting
- Dropbox
- Trello
- Slack
- Canva
- Help Scout
- Gorgias
- Richpanel
- Thinkific
- CourtReserve
- Shopify
- Spreaker
- Meta Business Suite
Why clients enjoy working with me:
- Clear and professional communication
- Organized and detail-oriented
- Reliable and proactive
- Fast learner who adapts quickly to new systems
- Comfortable following SOPs while also taking initiative when needed
I've been fortunate to work with long-term clients, supporting them in customer service, operations, research, and administrative tasks. My goal is always the same: to make your workload lighter so you can focus on growing your business.
If you're looking for someone dependable, easy to work with, and committed to doing quality work, I'd love the opportunity to be part of your team.
