I am a customer service and sales professional with over 8 years of experience supporting customers across the United States, Canada, Australia, and New Zealand. Throughout my career, I have worked with global brands in telecommunications, consumer technology, e-commerce, and subscription services, delivering exceptional customer experiences through voice and non-voice support.
My background includes inbound sales, customer service, technical support, account management, order management, and customer retention. I have assisted customers with product recommendations, billing inquiries, internet troubleshooting, subscription management, order tracking, and issue resolution while consistently meeting key performance metrics, including customer satisfaction, quality, and productivity goals.
I have experience supporting accounts such as Apple, Verizon, SiriusXM, Wayfair, and Spectrum, which has strengthened my ability to adapt quickly, communicate effectively, and resolve complex customer concerns in fast-paced environments. I am skilled at building trust with customers, identifying their needs, and providing solutions that improve both customer satisfaction and business outcomes.
Core Areas of Expertise:• Customer Service & Customer Experience (CX)• Customer Success & Account Management• Inbound Sales & Consultative Selling• Technical Support & Internet Troubleshooting• Email & Non-Voice Support• Order & Subscription Management• Customer Retention & Problem Resolution• CRM & Ticketing Systems• Cross-functional Collaboration• KPI, SLA, and Quality Compliance
I am currently seeking remote opportunities where I can contribute my customer-focused approach, technical aptitude, and sales experience to help organizations build lasting customer relationships and deliver outstanding service.
