Hi! I’m Kimberly Jane Vicoy — a passionate and results-driven Customer Support & Sales professional with a proven track record in helping companies deliver exceptional service and drive revenue. With over 3 years of experience, I specialize in building meaningful client connections, handling complex inquiries, and converting engagement into results.
I bring expertise in:
Multi-channel customer support via phone, chat, email, and social media
Cold calling, lead qualification, and appointment setting
Sales-focused conversations and upselling to drive revenue
Social media management and support to engage audiences and maintain brand presence
Using CRMs and tools including Salesforce, Zendesk, Inflow, Intercom, CommsLayer, Google Workspace, RingCentral, and Notion
Handling escalations, disputes, and complex customer issues with professionalism
Multi-tasking across multiple conversations while keeping detailed records and tracking performance
I thrive in fast-paced, high-energy environments, and I’m motivated by results, problem-solving, and exceeding targets. If you’re looking for a reliable, tech-savvy professional who can engage clients, close deals, and manage support efficiently — let’s connect!
