Looking to scale your e-commerce storefront or streamline your business operations without the chaotic overhead? I help growing brands optimize their workflows, protect product standards, and manage remote teams so business owners can focus on growth.
With an MBA, a Lean Six Sigma Green Belt, and extensive experience managing remote e-commerce operations, I specialize in removing friction from business processes. Whether you need a QA Manager to safeguard your brand standards, an Operations Specialist to sync your customer support and logistics, or an administrative leader to coordinate remote teams, I bring structure, efficiency, and measurable value to every project.
Here is exactly how I can streamline your business:
E-COMMERCE OPERATIONS & LOGISTICS MANAGEMENT
• Storefront & Listing Optimization: Managing Shopify, Google Merchant Center, GoDaddy, and product listings to maximize visibility and sales.
• End-to-End Logistics Coordination: Overseeing inventory updates, supply chain tracking, and day-to-day administrative tasks.
• Growth & Market Research: Conducting sharp product and market research to identify new sales opportunities.
PROCESS IMPROVEMENT & QUALITY ASSURANCE (QA)
• Operational Efficiency: Applying Lean Six Sigma principles to eliminate process bottlenecks, cut down administrative waste, and save you money.
• Strict QA Standards: Directing quality assurance across products, workflows, and multi-channel customer communications to protect your brand reputation.
• Remote Team Leadership: Managing and driving continuous performance improvements across remote teams using Trello, Slack, and -----------.
CUSTOMER EXPERIENCE & MARKETING SUPPORT
• Customer Support Systems: Overseeing high-performing support frameworks via Zendesk, email, and live chat to boost customer retention.
• Digital Marketing Support: Executing email marketing campaigns, handling social media engagement, and creating polished assets using Canva and Adobe tools.
TOOL STACK EXPERTISE:
• E-commerce & Web: Shopify, Google Merchant Center, Google Ads, GoDaddy, Catalister
• Operations & PM: Trello, Slack, -----------, MS Teams, Google Workspace, MS Office
• Support & CRM: Zendesk, Internal CRMs, WhatsApp, Viber, Telegram
• Creative & Design: Canva, Adobe Tools
Whether you need a reliable operational partner to oversee your day-to-day storefront operations or a process expert to clean up a messy workflow—let’s connect.
