Hi! I’m Rai, a Virtual Assistant specializing in Customer Support and eCommerce operations. Since 2014, I’ve been helping businesses provide reliable support and keep their daily operations organized.
I focus on delivering clear, timely, and helpful communication, ensuring customers feel heard while helping businesses maintain a smooth support workflow.
I have several years of experience providing email and chat support for eCommerce brands, assisting customers with order inquiries, product questions, delivery updates, and issue resolution. I’m comfortable working with support platforms such as Zendesk, Gorgias, and Shopify, and I understand how important fast and thoughtful responses are in creating a positive customer experience.
Customer Support
• Email and chat support
• Order tracking and delivery updates
• Handling customer inquiries and concerns
• Refunds, replacements, and issue resolution
• Inbox management and organized ticket handling
• Providing professional and empathetic responses
eCommerce Support
• Shopify order processing and order management
• Monitoring transactions and updating order information
• Assisting with product listings and store updates
• Coordinating with suppliers and tracking shipments
Administrative Support
• Inbox and calendar management
• Data entry and spreadsheet management
• Task coordination and workflow organization
Tools I frequently use include Zendesk, Gorgias, Shopify, Google Workspace, Microsoft 365, Slack, Notion, Trello, Monday[dot]com, and Canva.
I value reliability, attention to detail, and clear communication. My goal is always to support businesses by keeping operations organized and ensuring customers receive helpful and timely assistance.
Outside of work, I enjoy crocheting and spending time living the island life. The patience and attention to detail these hobbies require also reflect in the way I approach my work.
If you’re looking for a Customer Support Virtual Assistant who can help manage customer communication and support your eCommerce business, I’d be happy to connect.
