!! Let's Supercharge Your E-Commerce Customer Support !!
# 7+ Years of Proven Experience
# Retail | B2B | Health & Wellness
# Consistently Rated 5 Stars Across Brands
>> What I Bring to the Table <<
>> Fast, Friendly, and Effective Support
Handled 100+ chats/emails daily with 5-star satisfaction for various brands.
>> System Builder, Not Just a Responder
Built my client's support process from scratch. Created FAQs, introduced Gorgias (bye Gmail!), and set up return/exchange workflows.
>> Speed + Quality = Happy Customers
Improved resolution time from 72 hrs - 8 hrs
Boosted first response time to:
~ 30 - 60 mins (email)
~ Under 1 min (chat)
>> Collaborative & Results-Driven
Worked closely with logistics, marketing, and social media teams to ensure smooth, on-brand, and timely customer experiences.
>> Consistent Performance
5-star ratings via Gorgias
4.9 stars via Reamaze
>> My Toolbox <<
Shopify | Gorgias | Reamaze | Zendesk
ShipStation | ShipHero | Loop | Klaviyo
Slack | Zoom | Google Workspace | Meta
Office 365 | ChatGPT | Deepseek
>> More About Me <<
Typing Speed: 83 WPM
Fluent in English
!! Let's Work Together !!
Want fewer headaches and happier customers?
Send me a message here on OLJ. Let's talk about how I can support your team and your customers -- like I've done for 7 years (and counting)!
