I'm a Customer Support Escalations Specialist with hands-on experience in fast-paced direct-to-consumer (DTC) e-commerce. I handle complex customer concerns including chargeback disputes, high-priority escalations, and sensitive account issues, ensuring swift, accurate, and empathetic resolutions every time.
I currently manage escalations via Shopify and Gorgias, coordinating closely with internal teams on order issues, returns, fulfillment concerns, and policy exceptions. My background also covers B2B customer service, email management, and appointment setting.
I'm detail-oriented, dependable, and committed to turning difficult customer situations into positive experiences.
